Dependent Care Flexible Spending

1. What is my account balance or the status of my claim?

Members can access their account information via our web site or over the phone.

• Claim Service Representatives (CSR): submit a question to our CSRs by email from the web site, or ask directly over the phone.
• Toll-free phone number: 800-826-9781 ext. 2189. You will prompted to enter your Social Security number/Member number and a four-digit pin number.
• Claim Service Representatives (CSR): submit a question to our CSRs by email from the web site, or ask directly over the phone.

2. How do I get my Group number?

Group number should be provided in a Welcome letter when the account is originally set up. If the member does not have this number a CSR can help the member to obtain it.

3. How long does it take for a claim to be processed?

The standard turnaround time for most Dependent Care Account (DCA) claims is within two working days.

Please note: Once the claim is processed it will appear on the UMR web site.

4. Is my claim eligible for reimbursement?

Please refer to your Summary Plan Document for specific regulations. This link will take you to a list of eligible and ineligible expenses.

5. How do I complete the claim forms for my Flexible Spending Account?

• There are two separate claim forms: one for dependent care and one for health care, be sure you are using the correct one. To access the forms, click here .
• Include a copy of third party documentation containing 1) date of service, 2) charge amount, and 3) provider name for each claim. This can either be in the form of a receipt from the provider, or the provider can sign the claim form verifying the information listed is correct.
• To allow for proper reimbursement, you must include the total reimbursement amount being requested on the claim form.
• The claim form needs to be signed and dated by the employee. UMR cannot process your request without a signature.
• Make a copy of your documents for your records before submitting them to the Flex Spending Department.

6. What information should I include when I fax an FSA claim to UMR?

Include a cover sheet with the employer name, employee name, daytime phone number and number of pages being sent.

The toll-free fax number to submit your claims to is: 877-390-4782.

7. Why was I not reimbursed the full amount that I requested?

The Dependent Care Account will only reimburse the amount that is currently available in the account at the time that the claim is processed. The remainder of the claim will pend in the account, and pays out when the next deposit is received.

8. Does it matter if the Provider does not claim the income on their tax return?

The provider will only need to claim the income if it is over a certain amount, which depends on their age and marital status. Check with a tax consultant, or visit the IRS site for more information.

9. Are Kindergarten expenses eligible for reimbursement?

No. Kindergarten is considered as educational in nature, whether it is half day, full day, voluntary, or state mandated.